Frequently Asked Questions
Everything you need to know about your book orders and our services.
How can I track my book order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see the real-time status of your delivery.
What is your return policy for physical books?
We accept returns for physical books within 30 days of purchase, provided they are in their original, unread condition. Please note that shipping fees are non-refundable unless the item arrived damaged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
Can I cancel or change my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.
What should I do if my book arrives damaged?
If your book arrives with a printing defect or shipping damage, please contact our customer service team within 7 days of receipt with photos of the damage to receive a free replacement.